Frequently Asked Questions

How do I redeem the Visa Reward Card offered to me at the time I set up my Energy account?

Simply register and activate your Energy account. Login to getmyenergyreward.com using your Last Name, Phone Number, and Service Zip Code. Download, complete and mail in the redemption form a copy of your first month's paid bill containing the Just Energy name. Please allow 8-12 weeks for processing and delivery.

Where can I find the redemption form to claim my promotional Visa Reward Card?

You must login to the getmyenergyreward.com website using your Last Name, Phone Number, and Service Zip Code. Once you have successfully logged in, click on the Visa Reward Card link (found on the top left side of the page).

I do not know my account information needed to login; where can I find this information?

Please refer to your Energy bill for this information. If you are still having difficulties, submit an inquiry using the “contact us” link on the main page and someone will contact you within 48 hours during normal business hours Mon-Fri.

What constitutes as proof of my paid first month's bill?

To show proof of your paid first month’s bill, please include a copy of your mailed paper statement or you can login to your online web account and print off a copy of your statement.

The website says that I am not eligible; what do I do?

If you believe that you are in fact eligible for a promotional Visa Reward Card, please submit an inquiry using the “contact us” link on the main page and someone will contact you within 48 hours during normal business hours Mon-Fri.

I do not have a printer; can I submit the redemption online?

Unfortunately, there is no online process for submitting your redemption. You must print out the form, fill it out and mail it to the address listed on the form (along with a copy of your paid first month’s bill) in order to redeem your promotional Visa Reward Card. A local FedEx office or public library typically has a printer that they will allow the public to use.

Can I submit my redemption via fax as opposed to mailing it in?

Unfortunately, there is no fax number for submitting your redemption. You must mail the completed form (along with a copy of your paid first month’s bill) to the address listed on the form in order to redeem your promotional Visa Reward Card.

I am unable to type on the redemption form; what do I do?

You must PRINT the form out and fill it out manually.

My computer will not allow me to download the redemption form, please help!

It’s probable that you do not have the necessary Adobe Reader program on your computer for downloading and viewing the PDF redemption form file. You can download Adobe Reader for free at http://get.adobe.com/reader/.

The amount on the Visa Reward Card is incorrect; how do I correct this?

If you believe there is an error in the amount you are supposed to receive, please submit an inquiry using the “contact us” link on the main page and someone will contact you within 48 hours during normal business hours Mon-Fri.

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